Introduction:

At Durafur, we want you to be delighted with your furniture purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy.

1. Eligibility for Return

• Damage or Defects: If the product arrives damaged or defective, we will offer a full refund or exchange.
• Incorrect Product: If you receive an item that is not what you ordered, you can return it for a full refund or an exchange.
• Change of Mind: We allow returns within 7 days of delivery, provided the product is unused, in its original condition, and in the original packaging.

2. Return Process

• To initiate a return, please contact our customer service team at info.durafur@gmail.com or call 8265931272 within 7 days of receiving your product.
• Please provide your order number and a description of the issue. For damaged or defective items, kindly attach photographs.
• Our team will guide you through the process and issue a return authorization.
• Return shipping costs for defective or incorrect items will be covered by Durafur. For other returns (like change of mind), the customer will bear the return shipping costs.